We presently use USPS for all shipping service, and only ship to the 50 American States, Canada, & U.K. Please note that choosing First Class Mail to Canada or U.K. will take some extra time, whereas Priority Mail will take some extra coin.

Orders are typically packed within 24 hours of placement, however weekends, holidays, and high volume can extend that time. Orders may be cancelled prior to shipping with no consequence. Any order canceled after shipping may potentially be returned in the same, unopened package, with a refund for product cost being issued upon our receipt of intact items; however, this is at our discretion, and a 10% restock fee may be applied, depending on the particulars. 

We cannot be responsible for lost or stolen packages but we will work with you to correct any such unfortunate situation if possible. 

Beauty Shamans does not generally accept returns unless a product has been damaged during transit in such a way that the damage renders the product unusable (contents spilled, etc.). However, each situation is different, and we are always willing to discuss the particulars. If you believe your items have been damaged in transit/prior to use please immediately send us a photo, including packaging!

Gua Sha tool optional replacement policy

If you have opted for the replacement policy on a stone gua sha tool (Venus, etc) you are eligible for 1 replacement tool at no cost, within two years of initial order.

If the tool was obtained prior to the policy, you must send us a photo of the intact tool you wish to apply the policy on. 

Outside the American states this "replacement" will take the form of a 100% off code for a new tool. 

ANY claim for replacement MUST include a photo of the broken tool (send to support@beautyshamans.com). Acceptance or rejection of a claim shall be at our discretion. 

We will not sell or share your private information with anyone outside our own operations unless lawfully required to do so.

For all inquiries please use the contact form provided below, typically we will respond within 24 hours. 

For physical mail, please address to:

Triforce Ministries - operation: Beauty Shamans

c/o 1923 McDonald Ave, #527

Kings County, New York [11223] America

w/o U.S. - non domestic