We presently use USPS for all shipping service. Orders are typically packed within 24 hours of placement, however weekends, holidays, and high volume can extend that time. Orders may be cancelled prior to shipping with no consequence, any order canceled after shipping can be returned in the same package and a refund for product cost will be issued upon our receipt of intact items.
Policies & Returns
Beauty Shamans does not generally accept returns unless a product has been damaged during transit in such a way that the damage renders the product unusable (contents spilled, etc.). However, each situation is different, and we are always willing to discuss the particulars. If you believe your items have been damaged in transit/prior to use please immediately send us a photo, including packaging!
Gua Sha tool optional replacement policy
If you have opted for the replacement policy on a stone gua sha tool (Venus, etc) you are eligible for 1 replacement tool at no cost, within two years of initial order.
Outside the American states this "replacement" will take the form of a 100% off code for a new tool.
ANY claim for replacement MUST include a photo of the broken tool (send to email@example.com). Acceptance or rejection of a claim shall be at our discretion.
We will not sell or share your private information with anyone outside our own operations unless lawfully required to do so.
For all inquiries please use the contact form provided below, typically we will respond within 24 hours.
For physical mail, please address to:
c/o 1923 McDonald Ave, #527
Kings County, New York