A velvet pouch and replacement plan for those who have purchased the Venus Sculpting Tool or the Classic Medicine Woman Tool in the past and would like to add protection to a Gua Sha tool.
A replacement policy for the Nephrite Jade Medicine Woman Tool.
If you purchased the Venus Sculpting Tool or the Medicine Woman Tool in the past, by adding this to your cart, you will receive a velvet pouch for your tool and be eligible for our tool replacement benefits.
If you have purchased a Nephrite Jade Medicine Woman Tool in the past, by adding this to your cart, you will be eligible for replacement benefits only (your original purchase comes with a pouch).
IMPORTANT! HOW TO ACTIVATE YOUR POLICY:
To activate your protection plan for tools already purchased, we require a recent photo of your intact tool. Please reply to your order confirmation with a photo or send a separate email to firstname.lastname@example.org with the subject line Intact Gua Sha Tool.
Stone Tool Pouch & Replacement Policy
This policy gives you one replacement of your tool (same tool only) within 2 years of original order. The pouch and your tool should be still be used with care.
If you have opted for the replacement policy on your stone gua sha tool (Venus, etc) you are eligible for 1 replacement tool (same tool only) at no cost, within two years of initial order.
Outside the American states this "replacement" will take the form of a 100% off code for a new tool.
ANY claim for replacement MUST include a photo of the broken tool (send to email@example.com). Acceptance or rejection of a claim shall be at our discretion.